Have a question about an order you've already placed, or need to start a return? Here's what to expect.
Order Status
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status at any time by logging into your account or contacting us.
Returns
All returns must be approved in advance. Please Contact Us with your order number and the reason for the return, and we'll issue a Return Authorization (RA) number and instructions. Returns sent without an RA number or original invoice may only be credited at the lowest published price.
Restocking Fee
Unwanted or canceled merchandise may be subject to a 20% restocking fee, plus the cost of shipping.
What Can't Be Returned
Items that have been altered, decorated (printed, embroidered, etc.), or discontinued cannot be returned.
Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us before any decoration or alteration is done to the garments so we can resolve it quickly at no cost to you.
Samples
Standard, unaltered samples may be returned within 30 days of purchase for a full refund, excluding shipping. Grommeted samples are final sale and cannot be returned.
Refund Processing
Once your return is received and inspected, please allow up to two billing cycles for your refund to be processed and applied.
For full shipping details, see our Shipping & Returns page.